The UK Council for Psychotherapy (UKCP) is the leading professional body for the education, training, accreditation and regulation of psychotherapists and psychotherapeutic counsellors. As part of our commitment to work for public benefit, we strive to improve access to psychological therapies, support and disseminate research, improve standards and respond effectively to complaints against members. We also hold a national register of psychotherapists and psychotherapeutic counsellors, listing those practitioner members who meet exacting standards and training requirements.  


About the role

Job Title: Membership Experience Manager
Salary: £33,050
Location: Central London

Are you passionate about delivering a rewarding membership experience?

UKCP is the leading professional body for psychotherapists and psychotherapeutic counsellors. We are recruiting a Membership Experience Manager.

The Membership Team is integral to the function of the UKCP. The Membership Experience Manager is responsible for the leadership of the team which ensures that our individual and organisational members and internal customers receive a professional and modern service.  You will be responsible for implementing and managing all systems and processes required to ensure that the processing of new applications, membership renewals and all other membership processes are carried out efficiently and effectively, maintaining excellent levels of customer service.

You will also work to improve the membership experience and attract new members by developing and acting on insights into the member journey to improve membership engagement and retention, attract new members and to develop new products and services.

The ideal candidate will have proven experience of managing a team undertaking a similar role. You must have outstanding communication and interpersonal skills and be able to maintain the team’s excellent standards.  You will also have experience of working in a professional body, a regulated environment or other similar environment.

Staff enjoy a wide range of benefits including generous annual leave, flexi-time scheme, training and development opportunities and much more.

Please click here to download a complete job description

How to apply

To apply please send your CV and covering letter to [email protected]

Closing Date: Monday 21 May 2018
Interview Date: Tuesday 29 May 2018