CMI Launches New Report on Crisis Management

PARN Global News Article - 4 July 2016

CMI Launches New Report on Crisis Management

CMI Launches New Report on Crisis Management

Unsupportive working cultures are leaving managers to struggle with the fall-out of workplace crises, according to new research by the Chartered Management Institute (CMI). 

Most managers (94%) have faced crises during their career, but only half (55%) have handled them professionally, according to Bouncing Back: Leadership lessons in resilience.

The report includes the reflections of professionals who have suffered high-profile challenges: Lord Browne of Madingley, Rachel Lowe, Stephen Robertson, Ivan Massow, Charlotte Proudman and Nick Leeson.

The absence of professional management ranked as a major factor in the cause of crises in a survey of 1,100 managers. 78% blamed a lack of support from senior management and 68% of managers cited culture failure as responsible. 

The most common workplace crises are significant conflict with a colleague (54%), unfair treatment (49%), closely followed by project failure (36%). Managers struggled to deal with these crises, eight in ten (81%) managers said their confidence suffered as a result and almost two-thirds (63%) said their capacity to do their job suffered. This was worse on a personal level, only 36% believed they dealt with the emotional impact well and 82% of managers described this emotional impact as severe of very severe.

Ann Francke, CEO of CMI commented:

“Surviving – and, in time, bouncing back – starts with destigmatising adversity and making it easier to learn lessons. We need to have more open and inclusive cultures that tolerate risk and learn from challenges. On a personal level it means learning to accept, to look forward, and to become more self-aware as a leader. We can learn as much – if not more – from defeat as from victory. Managers need to build resilience so they and those they lead, can achieve more, survive better and bounce back stronger.”

Download the report here.