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Member Enquiries >> Membership >> Membership Administration >> Membership Retention
Member Satisfaction and Retention
This enquiry looks at how professional bodies measure member satisfaction and member retention, and what initiatives they have put in place to improve these.
Issues covered include:
- Whether, and how professional bodies measure member satisfaction
- Initiatives they’ve put in place to improve member satisfaction
- Whether, and how professional bodies measure member retention
- Initiatives they’ve put in place to improve member retention
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Member Satisfaction and Retention (February 2011)
Predicting Future Membership Trends
This enquiry looks at research undertaken by professional bodies to predict future membership trends. Issues covered include:
- Elements considered
- Approach used
- Use of a third party to undertake the exercise
- Success of such ventures
- Potential problems
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Predicting Future Membership Trends (May 2009)
Current Recession
This enquiry looks at the impact of the economic climate on professional bodies.
Issues covered include:
- Effects on membership numbers
- Other areas affected
- Supporting members e.g. training provision
- Supporting the organisation e.g. cost cutting
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Current Recession (October 2008)
Royal Chartered Status
This enquiry looks at how professional bodies acquire Royal Chartered Status.
Issues covered include:
- Impact of Chartered Status on recruitment and retention of members
- Impact on member benefits
- Cost and duration of process for securing Chartered Status
- Unsuccessful attempts as securing Chartered Status
- Reasons against seeking Chartered Status
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Attrition
This enquiry looks at how organisations deal with attrition.
Issues covered include:
- How attrition is monitored
- Recent attrition
- Loss of benefits and loss of membership following non-payment
- Credit control processes
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Attrition (February 2005)
Complaints
This enquiry looks at policies for complaints.
Issues covered include:
- Members complaints about staff
- Staff complaints about members
- Procedures
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Complaints (September 2004)
Future Membership Numbers
This enquiry looks at the projection of future membership numbers. Issues covered include:
- Models for forecasting future membership numbers
- Determinants of member numbers
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Future Membership Numbers (January 2004)
Search Agents
This enquiry looks at the process of using search agents for contacting people when they have moved house etc and not informed the organisation of their new details.
Issues covered include:
• the pros and cons of using search agents,
• overcoming negative perceptions,
• other ways to contact such people.
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Search Agents (February 2003)
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