|
Member Enquiries >> Membership >> Membership Administration
The following subcategories fall under Membership Administration:
Additionally, the enquiris below fall under Membership Administration:
PCI DSS processing of credit card payments by post and phone
This enquiry asks about how professional bodies are handling the processing of credit card payments by post and phone in a PCI DSS compliant manner.
The link below will open the enquiry in the new window
PCI DSS processing of credit card payments by post and phone (August 2011)
Delivering qualifications and membership assessments in languages other than English
This enquiry asks about what language professional bodies use to operate around the world to deliver their core services.
Issues covered include:
- Whether such services as admitting new members, delivering qualifications and setting exams are delivered in English and/or a national language
- Considerations for and against delivering core services in a language other than English
The link below will open the enquiry in the new window
Delivering qualifications and membership assessments in languages other than English (August 2011)
Running a register of professionals
This enquiry looks at the costs and benefits of setting up and maintaining a public register of qualified professionals.
Issues covered include:
- Strategic aims for setting up a register
- Benefits of a register to the organisation and members
- Resources/costs required to set up and maintain a register
The link below will open the enquiry in the new window.
Running a register of professionals (February 2011)
Membership Application Processes and Procedures
This enquiry looks at processes and procedures involved in dealing with applications for membership.
Issues covered include:
- Key stages of the membership application process
- Membership fees charged, including discounts offered
- What membership fees are based on
- Processes for dealing with complaints
The link below will open the enquiry in the new window.
Membership Application Processes and Procedures (January 2011)
Concessions for a Career Break
This enquiry looks at the rates charged, criteria and benefits offered for members on a career break to raise a family.
Issues covered include:
• Reduced rates offered
• If the concession is for both men and women
• The criteria used to determine eligibility for a reduced rate
• Percentage reduction of subscription fees
• Time limit on concessions
• What members are offered as part of this package
The link below will open the enquiry in a new window.
Concessions for a Career Break (February 2010)
Membership Management Software
Issues covered include:
• Software used by organisation to manage their member registrations, details, renewals, etc.
• Whether they would recommend their current software
• If the current software is off-the-shelf or bespoke
• Advice for organisations looking to change their software
The link below will open the enquiry in a new window.
Membership Management Software (January 2010)
Unpaid Membership Fees
This enquiry looks at how professional bodies deal with unpaid membership fees.
Issues covered include:
• The percentage of annual membership fees unpaid
• Policies towards unpaid fees
• De-registering members who do not pay their fees
The link below will open the enquiry summary in a new window.
Unpaid Membership Fees (December 2009)
Cost Analysis – Membership Admin and Marketing
This enquiry looks at how professional bodies record and assess the costs of administering and marketing membership. Issues covered include:
- How such costs are monitored
- How membership activities are managed using the cost breakdown
- Benchmarking of membership costs
The link below will open the enquiry summary in a new window.
Cost Analysis – Membership Administration and Marketing (September 2006)
| 
