The Association of Accounting Technicians (AAT) is the UK’s leading professional body offering skills-based accountancy and finance qualifications.
AAT is recruiting for a Membership Services Manager to join their team in London.
About the role
Contract: Permanent/Full time
Salary: Up to £55k (depending on experience)
Location: London
Main responsibilities of the role include:
To Identify, implement and manage
projects/research initiatives above and beyond business as usual activity to
assist the organisation in delivering on its business plan
objectives
Establish and implement a strategy for
enhancing the levels of member and non-member engagement
Identify and develop effective online and off
line services and systems to support the achievement of the Membership Services
Team objectives and to ensure the effective delivery of these services to
members and non-members
To continually review the effectiveness of
online and offline benefits and services, identifying areas for change or
improvement on an ongoing basis, capturing customer feedback and using this as
appropriate.
To strategically lead the management team
through a continued time of business change, motivating them and the team to
achieve specific targets and objectives; identify their individual learning and
development needs and ensure that these needs are met effectively.
To ensure that statistical trends are
identified and the insight used to develop an understanding of customers and
their interaction with services, ensuring this intelligence is acted upon
appropriately.
Identify operational areas for review,
negotiating for internal change as and when necessary, in consultation with the
Head of department.
Ensure adequate quality assurance systems are
in place for all areas of the membership services team work.
Prepare a regular breakdown of targets to be
achieved, and to monitor the team's performance against these targets.
Oversee the preparation of an income and
expenditure budget relating to this area of the business, in consultation with
the wider management team, monitoring the team’s performance against
budget through monthly management accounts and quarterly reviews.
To
prepare Board papers, within strict deadlines, on matters relating to the
Membership Benefits and Services team, including papers on policy and project
development and the development of any relevant regulations, in consultation
with the senior management team
How to apply
For further information on this role and information about how to apply, please email:
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